Surabaya Command Center 112
This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.
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Since 2016 Surabaya's Command Center 112 has watched roughly 600 CCTV feeds and dispatched emergencies for free — a model other ministries copied, though the city hasn't published its own response-time data.
what does this mean?
The strongest source is the operator's or the city's own reporting — an official report, dataset or press release. It grades who did the looking — not how well the project went. All four grades →Part of 1001 Smart Cities — 1,167 documented projects · 🏙️ 6 more in Surabaya · 🛡️ Safety & security guide · 📡 Data & IoT projects
Surabaya's Command Center 112 opened on 26 July 2016 as a free, 24-hour emergency dispatch hub inside the Siola public-service building, coordinating police, fire, health, sanitation, and public-works response to calls placed to the 112 number. Operators watch roughly 600 CCTV cameras spread across the city on a wall of monitors and route each report to the responsible department. Indonesia's Ministry of Social Affairs cited the centre in 2021 as a model worth replicating elsewhere, and the city's own service has continued to win national awards; no published data on average response times was found.
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1001 Smart Cities (2026). “Surabaya Command Center 112” — Surabaya, Indonesia. The Smart City Atlas. https://1001smartcities.org/projects/surabaya-command-center-112/ (last verified 2026-08-02). Data: CC BY 4.0.
The underlying data is free to reuse with attribution — see the open data page.