e-Health Surabaya — Online Queueing for Public Clinics
This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.
6 sourced claims on this page, none individually verified yet — turn on “Sources in the text” to see each one.
How this atlas is made · What “last verified” means · What “source-checked” means · The full record behind this page
✎ Corrected 27 Aug 2026 Publication date recorded for 3 sources. · 2 revisions in all What changed →
Surabaya let residents book a queue number at 63 public clinics through an app back in 2014 — and a later study found the clinic still staffing a desk to work the kiosk for people.
what does this mean?
The strongest source behind this entry is an independent peer-reviewed or academic study. It grades who did the looking — not how well the project went. All four grades →Part of 1001 Smart Cities — 1,167 documented projects · 🏙️ 6 more in Surabaya · 🏥 Health & care guide · 👥 Society projects
e-Health Surabaya launched in 2014 as a website and app letting residents book a queue number at any of the city's 63 public health centres (puskesmas) and two hospitals, instead of arriving before dawn to wait in line. It is run by the Surabaya City Health Office and offers Indonesian, Javanese and Madurese. Residents can identify themselves by national ID number or by the RFID chip in their eKTP identity card, and print or screenshot the queue number that comes back.
📊 Impact
A published evaluation of the app at one puskesmas concluded it was working, and named what was missing: outreach conducted only through that clinic's own Posyandu programme, recurring connection trouble, an app available for Android only, and ageing equipment. The clinic's own e-Health provision consists of an e-Kiosk, a monitor and a member of staff whose job is to help people operate the kiosk.
🎓 Lesson
Ten years in, the honest measure of this service is not the queue number but the staffed desk beside the machine. The evaluation found the tool working and the reach short: promotion running only through one clinic's maternal health programme, an Android-only app in a city that is not Android-only, connections that drop — and a person employed to operate the kiosk for the people it was meant to spare a queue. A booking system removes the dawn queue for whoever can already work a smartphone.
Sources
Show your work What this page rests on and what it can’t tell you · all 6 claims with their sources · the forensic record
Evidence Passport · public beta 6 addressable claims, 3 source dossiers, one permanent baseline. The passport is unreviewed — an AI-assisted structural migration, not a human or expert endorsement. Every revision keeps a permanent copy under revision history.
Inspect the claims, one by one — verbatim text, sources and caveats for all 6
The text below is copied verbatim from the published record. Each claim names the source dossiers that carry it; caveats stay attached to the claim they qualify.
clm-83f63f10ce127ca3
quantitative
letting residents book a queue number at any of the city's 63 public health centres (puskesmas) and two hospitals
Sources carrying this claim
clm-a2a896fe0ba60942
descriptive
It is run by the Surabaya City Health Office and offers Indonesian, Javanese and Madurese
Sources carrying this claim
clm-004f958dbe8af681
descriptive
Residents can identify themselves by national ID number or by the RFID chip in their eKTP identity card, and print or screenshot the queue number that comes back
Sources carrying this claim
clm-12c6d9daddf9c97a
descriptive
A published evaluation of the app at one puskesmas concluded it was working, and named what was missing: outreach conducted only through that clinic's own Posyandu programme, recurring connection trouble, an app available for Android only, and ageing equipment
Sources carrying this claim
clm-0d596d0720b30b0b
descriptive
The clinic's own e-Health provision consists of an e-Kiosk, a monitor and a member of staff whose job is to help people operate the kiosk
Sources carrying this claim
clm-8443be957386101f
descriptive
a person employed to operate the kiosk for the people it was meant to spare a queue
Sources carrying this claim
Forensic record — source dossiers, gaps, hashes and the exact revision this page renders
This layer records what is known about each source, what is still missing, and the exact snapshot this page is rendering. A missing date, archive or hash stays visible as missing.
Awaiting operator and domain-expert review; publication of this revision implies neither.
sha256:5d1b147c735303af5719ff12613d25a30c74ce7e82a3eada801780f6dd528469
- 6
- of 6 claims mapped
- 3
- source dossiers
- 1
- publication dates recorded
- 0
- archives linked
- 0
- exact locators
- 0
- content captures hashed
Governance facts carried by the record
- Operator
- Surabaya City Health Office (Dinas Kesehatan Kota Surabaya)
- Actor types
- city-government
- Funding model
- public
- Funding description
- Not recorded
- Cost
- Not recorded
- Ownership
- Not recorded
- Decision rights
- Not recorded
- Exit conditions
- Not recorded
3 source dossiers
Antrian Online Puskesmas dan Rumah Sakit dengan eHealth (blc.surabaya.go.id)
- Stable source ID
src-65b308624ba4bf9a- Publisher
- Name not classified · blc.surabaya.go.id
- Type / language
- web-page · language not classified
- Published
- 2018-08-15
- Updated
- Not recorded
- Source last checked
- No source-level check date
- Record last verified
- 2026-08-02
- Dossier created
- 2026-08-27
- Retrieved copy
- No local capture recorded
- Archive
- No archived copy linked
- Content hash
- No captured content hash
- Locator
- Descriptive only — not page/paragraph exact
Open the recorded source note
City-run explainer confirming the app's purpose, coverage across 63 puskesmas, and multilingual support.
e-health (dinkes.surabaya.go.id)
- Stable source ID
src-17db27fdcacc94c2- Publisher
- Name not classified · dinkes.surabaya.go.id
- Type / language
- web-page · language not classified
- Published
- Not recorded
- Updated
- Not recorded
- Source last checked
- No source-level check date
- Record last verified
- 2026-08-02
- Dossier created
- 2026-08-27
- Retrieved copy
- No local capture recorded
- Archive
- No archived copy linked
- Content hash
- No captured content hash
- Locator
- Descriptive only — not page/paragraph exact
Open the recorded source note
Health Office's own portal tag page confirming it is the operating agency. No publication date is recorded: the page did not answer when this entry was checked.
- Claims linked
Evaluasi Aplikasi e-Health di Puskesmas Jagir Kota Surabaya (Publika, Universitas Negeri Surabaya)
- Stable source ID
src-5930d511bcb184ff- Publisher
- Name not classified · ejournal.unesa.ac.id
- Type / language
- web-page · language not classified
- Published
- Not recorded
- Updated
- Not recorded
- Source last checked
- No source-level check date
- Record last verified
- 2026-08-02
- Dossier created
- 2026-08-27
- Retrieved copy
- No local capture recorded
- Archive
- No archived copy linked
- Content hash
- No captured content hash
- Locator
- Descriptive only — not page/paragraph exact
Open the recorded source note
Independent academic evaluation; source for the adoption/usability gap noted in the snippet. The page states no publication date.
Known limits of this passport
- Publisher names and source languages have not yet been classified; domains are recorded without guessing.
- Existing source notes are descriptive locators, not page- or paragraph-exact citations.
- A missing archive, publication date or content hash is shown as null rather than inferred.
- The project-level evidence grade ranks the strongest source in the entry; it is not a truth score for every claim.
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📎 Cite this project
1001 Smart Cities (2026). “e-Health Surabaya — Online Queueing for Public Clinics” — Surabaya, Indonesia. The Smart City Atlas. https://1001smartcities.org/projects/surabaya-ehealth/ (last verified 2026-08-02). Data: CC BY 4.0.
The underlying data is free to reuse with attribution — see the open data page.