1001 Smart Cities
🇮🇩 Surabaya

Surabaya Single Window (SSW) — Integrated Online Licensing

🤖 AI-generated summary · 🔎 Last verified

This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.

How this atlas is made · What “last verified” means · What “source-checked” means

Surabaya centralized business permits online back in 2013 and rebuilt the system as 'SSW Alfa' in 2021 — but the city hasn't published how much faster licences move through it now.

Outcome🔄 Ongoing
Evidence🏛️ Officialgrades the sourcing — this entry states no impact figure
what does this mean?The strongest source is the operator's or the city's own reporting — an official report, dataset or press release. It grades who did the looking — not how well the project went. All four grades →
Run bySurabaya City Government — DPMPTSP (Investment & One-Stop Licensing Service), with Diskominfo
Scale🏙️ City-wide

Part of 1001 Smart Cities — 1,167 documented projects · 🏙️ 6 more in Surabaya · 🪪 Digital government guide · 🏛️ Governance projects

Surabaya Single Window (SSW) went live on 14 March 2013 under a mayoral regulation, moving business permits and licences into one online system instead of separate paper trails at each city department. The platform was rebuilt as 'SSW Alfa' and relaunched in December 2021, when Mayor Eri Cahyadi said every remaining paper-based permit would move into the app going forward. The city has not published current processing-time or permit-volume statistics for the rebuilt system.

Live 📅 since 2013
🏛️ GovernanceDigital government

Sources

↗ Apa itu Surabaya Single Window (blc.surabaya.go.id)City-run explainer describing SSW's purpose and coordinating departments.
↗ Sempurnakan Surabaya Single Window, Wali Kota Eri: Semua Perijinan di Surabaya Melalui Aplikasi! (surabaya.go.id, 27 Nov 2021)Confirms the SSW Alfa rebuild and its December 2021 relaunch.
↗ Surabaya Single Window (KPPOD)Independent local-governance research body covering SSW as a licensing reform case.

Continue exploring

Compare this project

🇵🇭 Manila's Business One-Stop Shop · Manila Same consolidation move: Manila folded permits, treasury and zoning into one office; Surabaya did it online instead. 🇨🇳 Yukuaiban: Chongqing's One-Stop Government Services App · Chongqing Same one-login model replacing separate department counters, just built for a Chinese megacity instead of Surabaya. 🇧🇭 National eGovernment Service Identity Loop · Manama Bahrain's SIJILAT is the same idea — one hub for commercial licensing — bundled into a broader national eGov login.

Explore the wider context

💸 The Price Nobody Publishes📖 Civic participation platform📖 Digital identity📖 Government super-app
📎 Cite this project

1001 Smart Cities (2026). “Surabaya Single Window (SSW) — Integrated Online Licensing” — Surabaya, Indonesia. The Smart City Atlas. https://1001smartcities.org/projects/surabaya-single-window/ (last verified 2026-08-02). Data: CC BY 4.0.

The underlying data is free to reuse with attribution — see the open data page.

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