Van311 Non-Emergency Service Requests
This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.
How this atlas is made · What “last verified” means · What “source-checked” means
Vancouver's 311 line has run since 2009 and switched from the VanConnect app to Van311 in 2022 — but its open data has never fed anything like Boston's public accountability dashboard.
what does this mean?
The strongest source is the operator's or the city's own reporting — an official report, dataset or press release. It grades who did the looking — not how well the project went. All four grades →Part of 1001 Smart Cities — 1,167 documented projects · 🏙️ 10 more in Vancouver · 🪪 Digital government guide · 🏛️ Governance projects
Vancouver's 311 service began in 2009 as a phone and case-management system for reporting potholes, graffiti and abandoned garbage. Residents now use the Van311 app and website — successor to the earlier VanConnect app, retired in 2022 — to geo-tag, photograph and track requests. The city publishes the underlying case and call-centre data as open data.
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📎 Cite this project
1001 Smart Cities (2026). “Van311 Non-Emergency Service Requests” — Vancouver, Canada. The Smart City Atlas. https://1001smartcities.org/projects/vancouver-311-service/ (last verified 2026-08-06). Data: CC BY 4.0.
The underlying data is free to reuse with attribution — see the open data page.