Sadayana — Bandung's Service Consolidation App
This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.
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Bandung's answer to the app sprawl it became famous for is one app to replace them. It has passed 10,000 installs in a city of 2.67 million.
what does this mean?
The strongest source is the operator's or the city's own reporting — an official report, dataset or press release. It grades who did the looking — not how well the project went. All four grades →Part of 1001 Smart Cities — 1,167 documented projects · 🏙️ 6 more in Bandung · 🪪 Digital government guide · 🏛️ Governance projects
After an era in which the city launched separate apps for individual services, Bandung's communications department now runs Sadayana ('Semua Digital Layanan', all digital services) as a single front door, pulling population services, permits, taxes, CCTV, open data and the 112 emergency line behind one login. Diskominfo said in January 2025 that the city is no longer competing to build more apps but working on integrating the ones it has. The app was already in service by December 2022. It is maintained — the Play Store listing was last updated on 30 July 2026 — and lists over 10,000 downloads for a city of about 2.67 million people. The contrast is on the same store: 'Portal Bandung', a city app from the earlier era, was last updated on 23 January 2019 and has not been touched since.
🎓 Lesson
The cost of an app-per-service strategy is paid years later by the administration that inherits it, and the bill is not money but attention: consolidating dozens of half-abandoned apps into one is unglamorous work that wins no awards, and the replacement still has to earn its installs from scratch. A city app's last-updated date in the store is the cheapest honesty check available on any smart-city claim.
Sources
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Compare this project
One login for the whole city — and the number cities publish about it
Four municipal super-apps, each replacing an estate of one-app-per-service. Every one of them reports cumulative registrations, the only figure that never falls; none reports how many of its services anyone opened last month.
| Project | Since | Status | Outcome | Evidence | Run by | Cost | What the city reports |
|---|---|---|---|---|---|---|---|
| My Nanjing City Super-AppNanjing, 🇨🇳 | 2014 | Live | Ongoing | Official | City government | not public | More registered users than the city has residents — a decade of cumulative sign-ups, which is neither fraud nor adoption. |
| Suishenban: One Network for All Government ServicesShanghai, 🇨🇳 | 2018 | Live | Ongoing | Official | City government | not public | Thousands of service items and tens of millions of registrations, all self-reported by the municipality and not independently audited. |
| Sadayana — Bandung's Service Consolidation AppBandung, 🇮🇩 | — | Live | Ongoing | Official | City government | not public | The clean before-and-after: the city stopped competing to launch more apps and consolidated them behind one login. |
| TAMM: Abu Dhabi's Government Super-AppAbu Dhabi, 🇦🇪 | 2018 | Live | Ongoing | Official | Regional government | not public | One front door carrying services from public and private partners alike, which makes the estate it replaced harder to see. |
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📎 Cite this project
1001 Smart Cities (2026). “Sadayana — Bandung's Service Consolidation App” — Bandung, Indonesia. The Smart City Atlas. https://1001smartcities.org/projects/bandung-sadayana-superapp/ (last verified 2026-08-06). Data: CC BY 4.0.
The underlying data is free to reuse with attribution — see the open data page.