My Nanjing City Super-App
This overview was generated with AI from the public sources listed below and checked against them before publication. It has not had a complete human fact-check — treat it as a starting point and follow the sources.
How this atlas is made · What “last verified” means · What “source-checked” means
After ten years the city app reports 11.25 million real-name registered users. Nanjing has 9.58 million residents — which tells you the counter measures sign-ups, not use.
what does this mean?
The strongest source is the operator's or the city's own reporting — an official report, dataset or press release. It grades who did the looking — not how well the project went. All four grades →Part of 1001 Smart Cities — 1,167 documented projects · 🏙️ 8 more in Nanjing · 🪪 Digital government guide · 🏛️ Governance projects
My Nanjing launched in August 2014 as a single mobile front door to the city's services and has since absorbed the digital output of more than 80 municipal departments and public bodies: over 290 service scenarios and more than 4,000 functions covering social insurance, housing fund, hospital appointments and in-consultation medical payment, property transactions, education, transport and elderly care. The tenth-anniversary release added a government language model, Zhenghe Zijin, that reads a plain-text request and points the user at the right application. Engineering work at the same time lifted concurrent logins from under 200 per second to 6,000.
📊 Impact
Nanjing's data bureau reported cumulative real-name registered users passing 11.25 million by August 2024, against a resident population of 9.58 million at the end of that year. Hospital services cover more than 40 Nanjing hospitals.
🎓 Lesson
A registration total larger than the population is not a fraud, and it is not adoption either — it accumulates over a decade and includes anyone who ever needed one service once. City super-apps are almost always reported this way because cumulative sign-ups is the only figure that never falls. Ask instead how many of the 290 scenarios anyone opened last month; no Nanjing source publishes it.
Sources
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Compare this project
One login for the whole city — and the number cities publish about it
Four municipal super-apps, each replacing an estate of one-app-per-service. Every one of them reports cumulative registrations, the only figure that never falls; none reports how many of its services anyone opened last month.
| Project | Since | Status | Outcome | Evidence | Run by | Cost | What the city reports |
|---|---|---|---|---|---|---|---|
| My Nanjing City Super-AppNanjing, 🇨🇳 | 2014 | Live | Ongoing | Official | City government | not public | More registered users than the city has residents — a decade of cumulative sign-ups, which is neither fraud nor adoption. |
| Suishenban: One Network for All Government ServicesShanghai, 🇨🇳 | 2018 | Live | Ongoing | Official | City government | not public | Thousands of service items and tens of millions of registrations, all self-reported by the municipality and not independently audited. |
| Sadayana — Bandung's Service Consolidation AppBandung, 🇮🇩 | — | Live | Ongoing | Official | City government | not public | The clean before-and-after: the city stopped competing to launch more apps and consolidated them behind one login. |
| TAMM: Abu Dhabi's Government Super-AppAbu Dhabi, 🇦🇪 | 2018 | Live | Ongoing | Official | Regional government | not public | One front door carrying services from public and private partners alike, which makes the estate it replaced harder to see. |
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📎 Cite this project
1001 Smart Cities (2026). “My Nanjing City Super-App” — Nanjing, China. The Smart City Atlas. https://1001smartcities.org/projects/nanjing-my-nanjing-app/ (last verified 2026-08-06). Data: CC BY 4.0.
The underlying data is free to reuse with attribution — see the open data page.